If you change your mind shortly after placing an order, there may still be time to stop it before fulfilment begins.

Athletic Gorilla starts preparing orders soon after checkout. Because of this, cancellations are only available for a limited period and only while the order has not yet entered processing.

This Policy explains the cancellation window, the applicable fee, how refunds are handled, and what happens once the order can no longer be cancelled.

1. Cancellation Summary

Cancellation detail	Athletic Gorilla policy
Cancellation request period	Within 8 hours of purchase
Required order status	Order must not yet have entered processing
Cancellation fee	9% of the eligible order amount
Cancellation refund	91% of the eligible order amount
After 8 hours	Cancellation unavailable under this procedure
After processing begins	Cancellation unavailable under this procedure
After delivery	Return & Refund Policy applies where eligible
Refund destination	Original payment method

A cancellation is eligible under this procedure only when both requirements are satisfied:

• The request reaches us within 8 hours of purchase

• The order has not yet entered processing

Meeting only one of these conditions is not sufficient.

2. How to Request a Cancellation

If you wish to cancel an order, contact us as soon as possible and within 8 hours after the order was placed.

Email: contact@athleticgorilla.com

Please provide:

• Your order number

• Your full name

• The email address associated with the purchase

• A clear statement that you want the order cancelled

We will check the order status before confirming whether the request can still be accepted.

Because fulfilment may begin before the full 8-hour period has passed, an order that has already entered processing is no longer eligible for cancellation under this procedure.

3. Cancellation Fee

An eligible customer-requested cancellation is subject to a 9% cancellation fee, where applicable law allows it.

The fee is deducted from the amount otherwise eligible for refund.

As a result, an approved cancellation under this procedure normally results in a refund equal to 91% of the eligible order amount.

Example:

Eligible order amount: £100
Cancellation fee: £9
Refund: £91

The 9% fee applies specifically to Athletic Gorilla's voluntary pre-processing cancellation procedure.

Where mandatory law prevents the fee from being applied in a particular circumstance, the applicable legal requirement will take priority.

4. Why Cancellation Eligibility Ends Early

Our fulfilment process can start soon after an order is confirmed.

Once processing begins, products may already be:

• Allocated to the order

• Checked

• Prepared

• Packaged

• Moving toward dispatch

The cancellation window is intended to give customers a short opportunity to stop an order before this work progresses.

Cancellation eligibility therefore ends at the earlier of:

• 8 hours after purchase, or

• The moment the order enters processing

After either point is reached, the cancellation procedure described in this Policy is no longer available.

5. Once the Cancellation Window Has Closed

After the cancellation period ends, the order will normally continue through fulfilment and delivery.

Cancellation under this Policy is not available once:

• More than 8 hours have passed since the order was placed

• Processing has started

• The parcel is being prepared for dispatch

• The order has already been shipped

If you decide that you no longer want the product after cancellation is no longer possible, please allow the order to be delivered.

You may then request a return if the item qualifies under our Return & Refund Policy.

6. Orders That Have Already Been Dispatched

A shipped order cannot be cancelled through this Policy.

Once dispatch has taken place, please wait for the parcel to arrive before beginning the return process.

Eligible items may be returned within 30 days from delivery, subject to the conditions in our Return & Refund Policy.

Please do not refuse delivery or independently send the parcel to our business contact address as an alternative to following the authorized return procedure.

The correct return instructions and return destination will be provided after your return request has been reviewed and approved.

7. Refunds Following Cancellation

For an approved cancellation, Athletic Gorilla will normally return 91% of the eligible order amount to the original payment method, with the remaining 9% retained as the cancellation fee where legally permitted.

We will process the applicable cancellation refund within 10 days after the cancellation has been approved.

Your bank, card issuer or payment provider may then require additional time to display the funds in your account.

If more than 15 days have passed since we confirmed that the refund was processed and the funds are still not visible, please contact our support team.

8. Changes to an Order

If you notice that you selected the wrong:

• Size

• Colour

• Quantity

• Product detail

• Other order information

please contact us as quickly as possible.

Where the order has not yet entered processing, we may be able to assist with certain corrections.

However, changes cannot be guaranteed.

If the requested amendment requires the original order to be cancelled, the cancellation conditions in this Policy, including the 9% cancellation fee, will apply where permitted.

9. Delivery Address Corrections

Please review your delivery details carefully before completing checkout.

If you discover an address error after ordering, contact us immediately.

Where reasonably possible, we will try to update the information before processing or dispatch.

We cannot guarantee that an address can be changed once fulfilment has started.

After a parcel has been transferred to the carrier, redirecting or correcting the delivery destination may no longer be possible.

10. When Athletic Gorilla Cancels an Order

The 9% cancellation fee applies only to eligible cancellations requested by the customer.

It does not apply when Athletic Gorilla cancels an order because we cannot fulfil it.

Examples of situations that may prevent fulfilment include:

• Unexpected product unavailability

• Payment failure or reversal

• A significant pricing or technical error

• A delivery address we cannot service

• Legitimate fraud or security concerns

• Another circumstance that makes fulfilment impossible

If Athletic Gorilla cancels an order after payment has already been collected, the applicable amount will be refunded without the customer-requested 9% cancellation fee.

11. Consumer Rights

This Policy sets out Athletic Gorilla's voluntary process for stopping an order before it enters fulfilment.

It does not remove, replace or restrict any cancellation, withdrawal, refund or return rights that cannot legally be excluded under applicable consumer law.

If mandatory consumer law gives you different rights, or prevents the 9% deduction from being applied in a particular situation, those legal protections will take priority.

Our separate Return & Refund Policy also provides eligible products with a 30-day return period from delivery.

12. Contact Athletic Gorilla

If you want to cancel an order, contacting us quickly gives us the best opportunity to review the request before processing begins.