Privacy policy
At Athletic Gorilla, protecting your personal information is part of providing a clear and dependable shopping experience.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the privacy rights available to you when you visit athleticgorilla.com, place an order, contact us, subscribe to communications or otherwise interact with our store.
1. Information We Collect
Depending on how you use Athletic Gorilla, we may collect information such as:
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Name
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Email address
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Telephone number
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Billing address
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Delivery address
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Order and transaction information
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Products, sizes and colours selected
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Returns, exchanges, refunds and cancellations
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Customer-support communications
When you browse our website, certain technical information may also be collected automatically, including:
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IP address
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Browser and device type
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Operating system
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Pages viewed
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Referring source
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Approximate location
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Website interactions
If you subscribe to marketing, we may also record your communication preferences and interactions with our messages.
2. Payment Information
Payments made through Athletic Gorilla are handled using secure payment services.
We may receive limited transaction information such as:
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Payment confirmation
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Transaction references
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Payment method used
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Limited billing details
Full payment-card details are handled through the relevant payment provider and do not need to be stored directly by Athletic Gorilla for us to process and fulfil a standard order.
3. How We Use Personal Information
We may use personal information to:
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Process and fulfil orders
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Confirm and manage payments
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Arrange shipping and delivery
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Provide tracking information
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Handle returns, exchanges, refunds and cancellations
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Respond to customer enquiries
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Maintain customer accounts where applicable
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Detect fraud or suspicious activity
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Protect our website and checkout
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Improve the shopping experience
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Maintain financial and transaction records
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Meet legal, tax, accounting or regulatory requirements
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Send marketing communications where permitted
We aim to process only the information reasonably necessary for these purposes.
4. Legal Basis for Processing
Where UK or European data-protection law applies, we process personal information using an appropriate legal basis.
Depending on the circumstances, this may include:
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Performing a contract or providing a service you requested
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Meeting a legal obligation
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Pursuing a legitimate business interest, such as security, fraud prevention or customer support
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Your consent
Where processing relies on consent, you may withdraw it at any time.
Withdrawal does not affect processing that was lawful before consent was withdrawn.
5. Marketing Communications
If you choose to receive marketing from Athletic Gorilla, we may send information about products, collections, promotions and other relevant updates.
You may unsubscribe at any time through the unsubscribe option included in our messages or by contacting:
Stopping marketing communications will not prevent us from sending necessary service messages about orders, payments, deliveries, returns, refunds or security.
6. Cookies and Similar Technologies
Athletic Gorilla uses cookies and similar technologies to operate and improve the website.
Necessary cookies may support functions such as:
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Shopping carts
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Checkout
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Security
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Remembering preferences
Other technologies may help us understand website performance, customer interactions, analytics or advertising activities.
Where applicable law requires consent for non-essential cookies, they will be used according to the choices available through our website's privacy or cookie controls.
You may also manage cookies through your browser, although blocking certain cookies may affect website functionality.
7. Who We Share Information With
Athletic Gorilla works with third parties that help us operate our store and fulfil customer orders.
These may include:
Shopify and e-commerce services
Our online store and checkout are supported by Shopify and related e-commerce services.
Payment providers
Banks, card networks, digital-wallet providers and other payment services may process information required to complete transactions.
Shipping and fulfilment providers
Relevant delivery and logistics partners may receive information needed to ship, track, return or investigate an order.
Technology and business service providers
We may use providers supporting website infrastructure, communications, analytics, security, accounting and other operational activities.
Authorities and legal recipients
Information may be disclosed where required by law, regulation, court order or another lawful request, or where reasonably necessary to protect Athletic Gorilla, our customers or our legal rights.
8. Who Is Responsible for Your Information
For applicable data-protection purposes, personal information collected through Athletic Gorilla is handled by:
MUZAMAL ZAHOOR LTD
Company number: 17050987
Address: 14 Bartram Close, Uxbridge, UB8 3AX, England
Throughout this Policy, references to Athletic Gorilla, “we”, “us” and “our” refer to the business operating athleticgorilla.com.
9. Sale or Sharing of Personal Information
Athletic Gorilla does not sell or rent personal information to third parties for monetary payment for their own direct marketing purposes.
Some privacy laws define terms such as “sale”, “sharing” or “targeted advertising” more broadly.
Where applicable law provides an opt-out right in relation to such activities, we will respect that right.
10. International Data Transfers
Athletic Gorilla serves customers in:
Australia, Belgium, Canada, Spain, France, Italy, Netherlands, New Zealand, Sweden, United Kingdom and United States.
Because our customers and service providers may be located in different countries, personal information may sometimes be transferred internationally.
Where applicable privacy law requires safeguards for these transfers, appropriate legal protections or recognised transfer mechanisms will be used.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to satisfy legal and business requirements.
Retention periods may depend on:
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Order and customer relationships
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Accounting and tax requirements
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Fraud-prevention needs
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Disputes
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Legal or regulatory obligations
When information is no longer required, it may be deleted, anonymised or securely disposed of.
12. Data Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.
These protections may include encrypted connections, access controls and security measures provided by our e-commerce, payment and technology partners.
No online system can be guaranteed to be completely secure.
If a personal-data breach occurs, we will investigate it and make any notifications required by applicable law.
13. Your Privacy Rights
Depending on where you live, you may have rights to:
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Access your personal information
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Correct inaccurate information
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Request deletion in certain circumstances
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Restrict certain processing
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Object to certain uses
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Receive certain data in a portable format
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Withdraw consent
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Opt out of marketing
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Ask how your information has been used or disclosed
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Submit a privacy complaint
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Exercise other rights available under applicable law
Not all rights apply in every situation.
To make a request, contact:
We may need to verify your identity before completing certain requests.
14. UK and European Customers
Customers in the United Kingdom and, where applicable, the European Economic Area may have additional rights under relevant data-protection laws.
These may include rights relating to access, correction, deletion, restriction, objection and data portability.
UK customers may also raise concerns with the Information Commissioner's Office (ICO).
Customers in European Union countries may contact their relevant national data-protection authority.
15. Customers in Other Supported Markets
Customers in Australia, Canada, New Zealand and the United States may have additional privacy rights under national, state or provincial laws.
Depending on the applicable rules, these may concern:
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Access
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Correction
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Deletion
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Consent
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Use or disclosure of personal information
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Advertising practices
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Privacy complaints
Requests may be submitted to:
16. Customers Under 18
You must be at least 18 years old to place an order independently.
Anyone under 18 should use Athletic Gorilla and make purchases only with the involvement and permission of a parent or legal guardian.
If you believe that a child has provided personal information inappropriately, please contact us.
17. Fraud Prevention and Automated Systems
Athletic Gorilla and relevant service providers may use automated tools to identify suspicious, fraudulent or abusive transactions.
These systems may consider information relating to:
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Orders
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Payments
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Devices
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Transactions
Where applicable law gives individuals specific rights regarding automated decision-making, those rights will be respected.
18. External Websites
Athletic Gorilla may link to websites or services operated by independent third parties.
Once you leave athleticgorilla.com, those third parties are responsible for their own privacy practices.
We recommend reviewing their privacy information before providing personal information to them.
19. Changes to This Policy
We may revise this Privacy Policy when our services, technologies, business practices or legal obligations change.
The most current version will be published on this page.
Where applicable law requires additional notice or consent for a material change, we will provide it.
20. Contact Athletic Gorilla
For privacy questions, requests or complaints, contact:
Athletic Gorilla
Operated by MUZAMAL ZAHOOR LTD
14 Bartram Close
Uxbridge, UB8 3AX
England
Email: contact@athleticgorilla.com
Phone: +44 7462 229953
Support hours
Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)
Email support is available seven days a week.