At Athletic Gorilla, checkout should be simple, transparent and secure from the moment you choose a payment method to the moment your order is confirmed.

This Policy explains the payment options available through our store, how transactions are authorized and processed, which currencies we support, how refunds are issued, and what to do if a payment issue occurs.

1. Payment Summary

Payment detail	Athletic Gorilla
Checkout	Secure online checkout
Shipping charge	Free
Transaction currency	Based on your selected market
Payment confirmation	Sent after successful checkout
Refund destination	Original payment method
Refund processing	Within 10 days after approval

The amount payable for your order will be shown before you authorize the transaction.

2. Payment Methods We Accept

Depending on your market, device and the options available through checkout, Athletic Gorilla accepts:

• Visa

• Mastercard

• American Express

• Discover

• Diners Club

• Maestro

• UnionPay

• Google Pay

• Apple Pay

• Shop Pay

The full list of methods above may not appear for every customer.

Availability can depend on factors such as:

• Your country

• Your browser

• Your device

• Your payment provider

• The configuration of a digital wallet

The payment methods available for your specific purchase will be displayed during checkout before you submit the order.

3. Secure Payment Processing

We use secure online checkout technology designed to protect information transmitted during payment.

Athletic Gorilla uses HTTPS connections together with payment and e-commerce infrastructure that supports secure transaction processing.

Information needed to complete your payment is handled through the relevant payment provider.

For standard card transactions, Athletic Gorilla does not need to receive or store your complete card information directly in order to fulfil your order.

For security reasons, never send us your full card number, security code, PIN, banking credentials or other sensitive payment information by email, telephone, social media or another unsecured communication method.

4. Supported Currencies

Athletic Gorilla serves customers across several international markets.

The currencies used for our supported markets are:

Market	Currency
Australia	AUD
Belgium	EUR (€)
Canada	CAD
Spain	EUR (€)
France	EUR (€)
Italy	EUR (€)
Netherlands	EUR (€)
New Zealand	NZD
Sweden	SEK
United Kingdom	GBP (£)
United States	USD

The currency shown during checkout is the currency that applies to your Athletic Gorilla transaction.

Please review both the currency and the final amount before completing payment.

If your card, bank account or payment method is denominated in another currency, your financial institution may perform its own currency conversion.

Any exchange rate, conversion fee or foreign-transaction charge independently applied by your bank or payment provider is outside Athletic Gorilla's control.

5. What Makes Up Your Order Total

Before you confirm payment, checkout will show the total amount Athletic Gorilla intends to charge.

Depending on the order, this may include:

• Product prices

• Applicable discounts

• Applicable taxes

• Any other transaction amount required at checkout

Athletic Gorilla provides Express Free Shipping to its supported destinations, so eligible orders do not carry a separate standard shipping charge.

All prices displayed by Athletic Gorilla include applicable taxes.

Any amount payable as part of the order will be presented before you authorize the transaction.

6. Payment Authorization

When you submit an order, you authorize the selected payment provider to process the amount shown at checkout using the payment method you selected.

Your bank, card issuer or payment provider may require an additional verification step before approving the transaction.

This may include:

• One-time verification codes

• Approval through a banking application

• 3D Secure authentication

• Biometric confirmation

• Other security or fraud-prevention checks

These verification measures are managed by the relevant financial institution or payment provider.

An Athletic Gorilla order is normally considered successfully submitted after the payment has been authorized and an order confirmation has been generated.

7. Order and Payment Confirmation

After a successful checkout, you should receive an order-confirmation email containing the relevant details of your purchase.

Please check the confirmation carefully, including:

• The products ordered

• The amount paid

• Your order information

If your account appears to have been charged but you have not received an order confirmation, contact us before repeatedly attempting the same payment.

This can help prevent unnecessary duplicate transactions.

8. Declined or Unsuccessful Payments

A failed or declined transaction can occur for several reasons and does not necessarily mean there is a problem with Athletic Gorilla.

Possible causes include:

• Incorrect card details

• Insufficient available funds

• Expired payment information

• Restrictions imposed by your bank

• International or online transaction restrictions

• Failed authentication

• Technical problems involving the payment provider

If a payment is declined, check that the information entered is correct before trying again.

You may also:

• Contact your bank or card issuer

• Contact your payment provider

• Select another payment option available at checkout

Athletic Gorilla generally cannot override a payment decision made by your bank or payment provider.

9. Pending and Temporary Authorizations

Sometimes an interrupted, unsuccessful or cancelled transaction may temporarily appear on your account as a pending authorization.

A pending authorization does not necessarily mean that Athletic Gorilla has completed a charge.

If the transaction did not complete, the bank or payment provider normally determines when the temporary authorization is released.

If you are uncertain whether a payment was completed successfully, contact us with the relevant order or transaction details before attempting another payment.

10. Billing Details

During checkout, you may be asked to provide billing or contact information such as:

• Your full name

• Billing address

• Email address

• Telephone number

• Additional information required by the selected payment provider

Please ensure that these details are accurate.

Incorrect billing information can cause a payment to fail, be declined or require further verification.

11. Pricing or Checkout Errors

We make reasonable efforts to keep prices, currencies and checkout information accurate.

However, an obvious error may occasionally occur involving:

• Product pricing

• Currency

• Discounts

• Checkout calculations

• Technical systems

If we identify a material error before fulfilment, we may contact you to explain the issue and provide the appropriate available options.

Athletic Gorilla will not silently charge you more than the amount you authorized during checkout.

12. Discounts and Promotional Offers

Where a valid promotional code or discount applies, the reduced price should appear in your order summary before payment is submitted.

Please review your order total before checkout to confirm that the expected promotion has been applied.

Promotional offers may have their own conditions, which can include:

• Eligibility rules

• Expiry dates

• Excluded products

• Other clearly disclosed limitations

13. Fraud Prevention and Transaction Verification

Protecting payment activity helps safeguard both our customers and Athletic Gorilla.

Orders may therefore be subject to reasonable fraud-prevention and transaction-verification measures.

Where appropriate, we may:

• Verify transaction details

• Review unusual activity

• Request clarification regarding order information

• Temporarily pause fulfilment while a payment issue is reviewed

If a transaction cannot reasonably be verified, is reversed, is declined or appears unauthorized, we may be unable to fulfil the order.

These checks are intended to reduce fraudulent activity and maintain a secure checkout environment.

14. Refunds

Where a refund is approved, it will normally be returned to the original payment method used for the purchase, unless applicable law requires another arrangement or another method is agreed in an exceptional case.

Under our Return & Refund Policy, an approved return refund is processed by Athletic Gorilla within 10 days after the return has been approved.

After the refund has been submitted, your bank, card issuer or payment provider may require additional time before the funds appear in your account.

If more than 15 days have passed since we confirmed that your refund was processed and you still cannot see the funds, please contact us so we can review the transaction.

Full return and refund requirements are set out in our Return & Refund Policy.

15. Cancelled Orders and Refunds

If an eligible customer-requested cancellation is approved under our Cancellation Policy, the applicable refund will normally be returned to the original payment method.

Athletic Gorilla's voluntary pre-processing cancellation procedure applies only where:

• The cancellation request is submitted within 8 hours of purchase

• The order has not yet entered processing

Where permitted by applicable law, an approved customer-requested cancellation is subject to a 9% cancellation fee, meaning 91% of the eligible order amount is refunded.

Cancellation refunds are processed within 10 days after approval.

The 9% fee does not apply where Athletic Gorilla cancels an order because we are unable to fulfil it.

Your bank or payment provider may require additional time to display a cancellation refund, reversed authorization or other payment adjustment.

Full cancellation conditions are available in our Cancellation Policy.

16. Duplicate, Incorrect or Unrecognized Charges

If you believe that:

• You were charged twice

• The amount charged is incorrect

• You do not recognize a transaction

please contact us as soon as possible.

Where available, provide:

• Your name

• Your order number

• The transaction date

• The amount charged

• The last four digits of the relevant card, where appropriate

Never send us your complete card number or card security code.

We will review the transaction information available to Athletic Gorilla and help determine the appropriate next step.

17. Payment Disputes

If you have a genuine concern involving a payment, refund or cancelled order, contacting our support team first may allow us to investigate the issue directly.

This may include concerns about:

• An incorrect charge

• A missing refund

• A cancelled order

• Another payment-related issue

Nothing in this Policy removes or restricts any valid chargeback, payment-dispute or consumer rights that may be available through your bank, card issuer, payment provider or applicable law.

18. Payment Data and Privacy

Personal and transaction information collected during checkout is handled in accordance with our Privacy Policy.

Relevant payment or transaction information may be used to:

• Process and fulfil purchases

• Confirm successful payments

• Issue refunds

• Prevent fraud

• Provide customer support

• Maintain appropriate transaction records

• Meet legal, accounting or financial obligations

Payment providers may also handle information under their own privacy, security and data-processing practices.

19. Updates to This Policy

Our available payment methods, supported currencies and checkout technology may change as Athletic Gorilla develops.

If this Policy is revised, the current version will be published on this page.

Regardless of changes to this Policy, the payment method, transaction currency and amount applicable to your specific order will be shown at checkout before you authorize payment.

20. Taxes and Additional Charges

All applicable taxes and import-related charges are included in the displayed price. Athletic Gorilla does not add separate tax, customs or import charges during checkout. The order total shown before payment is the final amount the customer will be charge

21. Contact Athletic Gorilla

If you need help with a payment, billing question, refund or order-related transaction, please contact our support team.