Återbetalningspolicy

Sometimes the product is exactly what you wanted, but the size, fit or preference is not quite right.

At Athletic Gorilla, eligible items may be returned within 30 days of delivery. Exchanges are also available where the requested replacement remains in stock.

This Policy explains how returns, exchanges and refunds work, who is responsible for return shipping, and what happens if an item arrives damaged, defective or incorrect.

1. Return Summary

Return detail	Athletic Gorilla policy
Return period	30 days from delivery
Refund processing	Within 10 days after approval
Restocking fee	None
Voluntary return shipping	Customer's responsibility
Damaged, defective or incorrect items	Handled by Athletic Gorilla
Exchanges	Accepted, subject to availability
Return destination	Provided after return approval

Our 30-day return period is an additional customer-friendly option and does not replace or reduce any mandatory consumer rights that may apply to your purchase.

2. Countries Covered

This Return & Refund Policy applies to eligible Athletic Gorilla orders delivered to:

Australia, Belgium, Canada, Spain, France, Italy, Netherlands, New Zealand, Sweden, United Kingdom and United States.

3. How to Request a Return

If you would like to return an eligible item, please contact us within 30 days after receiving your order.

Email contact@athleticgorilla.com and provide:

• Your order number

• The product you wish to return

• The reason for the return

• Whether you are requesting a refund or exchange

• Photographs if the product is damaged, defective or incorrect

We will review your request and, once approved, send the relevant return instructions and authorized return address by email.

Please do not send an item back before receiving authorization from us.

Our business address in Uxbridge is not automatically our return destination. Products must not be returned there unless our support team specifically confirms that address for your return.

4. Condition of Returned Products

For voluntary returns involving a change of mind, size or fit, the product should come back in a condition that allows us to inspect and, where appropriate, resell it.

Returned products should generally be:

• Unused except for reasonable inspection

• Unwashed

• Free from stains, marks, odours or damage

• Returned with original tags where these were supplied

• Returned with original product packaging where reasonably possible

For footwear, you may try the shoes on indoors on a clean surface to assess the size and fit.

Footwear being returned because of a change of mind or fit issue should not have been worn outdoors or used for running, training or everyday activity.

Soles should remain clean and free from visible wear or marking.

If the footwear arrived in a branded shoe box, the box should also be returned in reasonable condition.

Please place the shoe box inside suitable protective packaging rather than using the branded box itself as the shipping parcel or attaching labels directly to it.

These requirements do not remove any legal rights you may have when an item is faulty, damaged, incorrect or not as described.

5. Change-of-Mind, Size and Fit Returns

We understand that an item can look right online but still not be the right choice once you receive it.

Athletic Gorilla therefore allows eligible voluntary returns within the 30-day period for reasons including:

• Change of mind

• Selecting the wrong size

• Preferring another colour

• The fit not being suitable

For these voluntary returns, the customer is responsible for the cost of returning the item to the authorized return destination.

Athletic Gorilla does not charge a restocking fee.

We strongly recommend sending voluntary returns using a tracked shipping service and retaining the proof of postage until the return has been fully resolved.

For a customer-arranged return, the parcel remains your responsibility while it is being transported back, subject to any protections provided by applicable law.

6. Sale and Discounted Products

Buying an item at a reduced price does not automatically remove your standard return options.

Eligible sale and discounted items may be returned under the same 30-day Athletic Gorilla return policy, provided they satisfy the relevant return conditions.

Any mandatory rights relating to faulty, damaged or misdescribed discounted goods remain fully unaffected.

7. Exchanges

Eligible items may be exchanged when the requested replacement is available.

An exchange may be particularly useful where you are happy with the product but need a different size or colour.

To request an exchange, contact contact@athleticgorilla.com and include your order number together with the size or colour you would like instead.

For voluntary exchanges involving size or colour, you are responsible for returning the original item to the authorized destination.

After the returned product has been received and approved, we will arrange the replacement provided it remains in stock.

If the requested replacement is unavailable, we will let you know. Depending on the circumstances, you may be able to select another available option or receive a refund.

If you want a different product entirely rather than another variation of the same item, it may be simpler to return the original item and place a separate order.

8. Damaged, Defective or Incorrect Products

You should receive the product and variant you ordered in an appropriate condition.

If an item:

• Arrives damaged

• Appears defective

• Is the wrong product

• Is the wrong size

• Is the wrong colour

• Is a different variant from the one ordered

please contact us as soon as reasonably possible after discovering the problem.

When reporting the issue, please provide:

• Your order number

• A brief explanation of the problem

• Clear photographs of the product

• Photographs of the parcel, packaging or shipping label where relevant

Please keep both the item and its packaging while we review the matter.

Where the issue is confirmed to result from an Athletic Gorilla, fulfilment or product fault, we will provide an appropriate resolution.

Depending on the circumstances, that may include:

• A replacement

• A refund

• Another remedy available under applicable law

For confirmed damaged, defective or incorrect goods, you will not be required to pay reasonable return costs where Athletic Gorilla or applicable consumer law makes those costs our responsibility.

Depending on the destination and circumstances, we may:

• Provide a return label

• Arrange the return directly

• Explain how reasonable return costs will be reimbursed

There is no automatic 24-hour reporting deadline that removes consumer rights you are otherwise legally entitled to exercise.

9. Return Inspection

Once your return reaches the authorized destination, it will be reviewed before a refund or exchange is completed.

Our inspection may confirm:

• That the correct product was returned

• That it matches the approved return request

• That its condition satisfies the applicable return requirements

• That relevant accessories, components or packaging have been included

If further information is required, our team may contact you.

Where a voluntarily returned product shows use or damage beyond what is reasonably necessary to inspect it, this may affect return eligibility or the amount refundable where applicable law permits.

10. Refund Processing

After your return has been received, inspected and approved, Athletic Gorilla will process the refund within 10 days.

Refunds are normally sent back to the same payment method originally used to place the order.

Once we have submitted the refund, your bank, card issuer or payment provider may take additional time to display the funds in your account.

If more than 15 days have passed since we confirmed that your refund was processed and you still cannot see it, please contact us so that we can review the available transaction information.

11. Refund Amount

For an approved return, the refund will normally include the eligible product amount originally paid for the returned item.

Athletic Gorilla does not charge a restocking fee.

Because supported orders receive free shipping, there is normally no original standard delivery charge to deduct from the refund.

Where a product is damaged, defective, incorrect or otherwise non-conforming, any additional amount that must be refunded under applicable consumer law will also be handled accordingly.

12. International Returns

Customers in all of our supported markets may request a return using the procedure set out in this Policy.

The authorized return destination will be provided after your return request has been approved.

The correct destination can vary depending on the particular order and fulfilment arrangement.

For that reason, please do not guess, independently select or use a return address without authorization.

For voluntary international returns, return shipping is the customer's responsibility unless Athletic Gorilla tells you otherwise or applicable law requires a different arrangement.

International postage costs vary significantly between locations and carriers, so we recommend reviewing the price and using a tracked service before sending the parcel.

If you would like information about the return destination applicable to your market before placing an order, you may contact our support team and we will provide the information currently available for your location.

13. Duties, Taxes and Import Charges

Taxes, customs duties and import-related charges are not charged separately to customers. Therefore, no separate customs or duty refund will appear when a refund is issued.

Any approved refund will be calculated from the amount actually paid to Athletic Gorilla and processed in accordance with this Return and Refund Policy.

14. Returns Lost in Transit

For voluntary returns arranged and shipped by the customer, using a tracked service is strongly recommended.

Please retain:

• The return tracking number

• Proof of postage

• Any return receipt

• Relevant carrier documentation

If a customer-arranged return is lost before reaching the authorized destination, Athletic Gorilla may require evidence that it was sent before determining what options are available.

Where Athletic Gorilla directly arranged the return transport, we will work with the relevant carrier if the return parcel goes missing while in transit.

15. Cancellations Before Delivery

Returns and cancellations apply at different points in the order process.

If an order has not yet progressed too far through fulfilment, you may be able to request a cancellation before waiting for delivery.

Cancellation requests are governed by our separate Cancellation Policy.

Once your order has been dispatched, the return procedure described in this Policy will normally apply instead.

16. Consumer Rights

Our voluntary 30-day return policy is intended to provide additional flexibility rather than replace rights provided by law.

Depending on the country in which you live, you may have further legal protections where goods are:

• Faulty

• Damaged

• Incorrect

• Not as described

• Not of satisfactory quality

• Otherwise not compliant with applicable consumer requirements

Nothing in this Policy is intended to exclude, waive or restrict consumer rights that cannot legally be excluded or limited.

17. Contact Athletic Gorilla

If you need assistance with a return, exchange or refund, our support team can help you through the process.

Email: contact@athleticgorilla.com
Phone: +44 7462 229953
Address: 14 Bartram Close, Uxbridge, UB8 3AX, England

Please remember that this is our business contact address and must not be used for returns unless our team specifically authorizes it as your return destination.

Support hours

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Email support is available seven days a week.

If something about your order does not work out, our aim is to make the route from return request to refund or replacement as clear and straightforward as possible.