Fraktpolicy

At Athletic Gorilla, we want delivery expectations to be clear before you place an order, not after it is already on the way.

This Shipping Policy explains the destinations we currently serve, how long fulfilment and delivery usually take, how tracking is provided, and what happens when a shipment encounters an issue.

1. Shipping Summary

Athletic Gorilla provides Express Free Shipping on every order placed for delivery to one of our supported markets.

Shipping detail Express Free Shipping
Shipping cost Free
Order cutoff 5:00 PM (UTC+0)
Processing time 1–3 business days
Transit time 7–10 business days
Estimated total delivery time 8–13 business days

There is no minimum purchase amount required to receive free shipping.

The estimated total delivery period includes both the time required to process your order and the time the parcel normally spends in transit.

2. Supported Delivery Markets

Athletic Gorilla currently accepts orders for delivery to:

Australia, Belgium, Canada, Spain, France, Italy, Netherlands, New Zealand, Sweden, United Kingdom and United States.

Express Free Shipping applies across all supported destinations.

If your country or region cannot be selected during checkout, we are not currently able to ship the order there.

Please do not choose a different country merely to bypass a destination restriction.

3. Processing Your Order

Most orders require 1–3 business days for processing before dispatch.

During the processing stage, we may:

  • Confirm order information

  • Prepare the items purchased

  • Package the order

  • Complete relevant fulfilment checks

  • Prepare the parcel for shipment

Orders submitted before 5:00 PM (UTC+0) may begin processing on the same business day.

Orders placed after this cutoff will normally begin processing on the following business day.

For the purpose of delivery estimates, business days generally refer to Monday through Friday and exclude applicable public holidays.

4. Transit and Delivery Estimates

After dispatch, the normal transit period is 7–10 business days.

When combined with the standard processing period, the overall estimated delivery time is:

8–13 business days

These timeframes are estimates and do not represent guaranteed delivery dates.

Occasionally, events outside our reasonable control may cause a shipment to arrive later than the estimated window.

5. Express Free Shipping

Athletic Gorilla does not require customers to pay an additional standard shipping charge for orders delivered to our supported destinations.

Every eligible order receives Express Free Shipping, regardless of order value.

There is no required paid shipping upgrade.

At checkout, your shipping cost should therefore display as FREE.

If a shipping charge appears unexpectedly while placing an order for one of our supported markets, please contact us before completing the transaction so that we can review the issue.

6. Taxes and Order Charges

All prices displayed on Athletic Gorilla include applicable taxes. Any customs duties, import taxes, customs-clearance charges or other fees associated with delivering an order are included in the product price or covered by Athletic Gorilla.

The price displayed at checkout is the final amount payable. Customers will not be asked to pay additional taxes, customs duties or import charges at checkout or upon delivery.

7. Order Tracking

After your parcel has been dispatched and tracking information becomes available, we will send you a shipping confirmation containing either:

  • A tracking number

  • A tracking link

Tracking systems do not always update immediately.

It may take approximately 24–48 hours after dispatch before the first tracking events become visible.

A temporary gap in tracking activity does not necessarily mean that the parcel is no longer moving through the delivery network.

8. Delivery Delays

Most orders are delivered within the estimated timeframe, but delays can occasionally occur.

Possible causes may include:

  • Carrier disruption

  • Severe weather

  • Public holidays

  • Customs processing

  • High parcel volumes

  • Transportation interruptions

  • Remote delivery locations

  • Incorrect or incomplete delivery information

If your shipment is substantially delayed or has still not arrived within a reasonable period after the estimated delivery window, contact us.

Our support team will review the available tracking and shipment information and advise you on the appropriate next step.

9. Missing, Damaged or Incorrect Deliveries

Your order should arrive with the correct products and in the condition reasonably expected.

Please contact us as soon as reasonably possible if:

  • Your parcel appears to be missing

  • An item arrives damaged

  • You receive the wrong product

  • You receive the wrong size

  • You receive the wrong colour

  • You receive an incorrect variant

To help us review the issue, we may request:

  • Your order number

  • A description of what happened

  • Clear photographs of the product where relevant

  • Photographs of the packaging or shipping label where applicable

Please keep the product and its original packaging while the matter is being investigated.

Once the issue has been reviewed, we will provide the appropriate resolution or next step in accordance with our Return & Refund Policy.

10. Delivery Information and Address Accuracy

You are responsible for entering complete and accurate delivery information when placing your order.

Before confirming checkout, please carefully review information such as your:

  • Full name

  • Street address

  • Apartment or unit number, where applicable

  • City

  • State or region

  • Postal code

  • Country

  • Telephone number

If you discover an error after placing your order, contact us immediately.

We will make reasonable efforts to assist where possible, but we cannot guarantee that an address can be updated after fulfilment has begun or once the parcel has been dispatched.

Delivery to certain P.O. boxes, forwarding services, military addresses or remote locations may also be restricted by the relevant carrier.

11. Parcels Returned to Sender

In some circumstances, a carrier may return a shipment to the sender.

This can happen because of:

  • Incorrect or incomplete address information

  • Unsuccessful delivery attempts

  • Failure to collect the parcel

  • Refusal of delivery

  • Another carrier-related delivery issue

If your shipment is returned to sender, please contact our support team.

We will review the available information and explain the options available before determining the appropriate next step.

12. Contact Athletic Gorilla

If you need assistance with processing, tracking, delivery or another shipping-related issue, you can contact our support team.

Email: contact@athleticgorilla.com
Phone: +44 7462 229953
Address: 14 Bartram Close, Uxbridge, UB8 3AX, England

Support hours

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Email support is available seven days a week.

From order confirmation through final delivery, our aim is to give you clear shipping expectations, useful tracking information and straightforward support when something does not go according to plan.